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Domestic abuse services: an experience-based co-design study

Gander-Zaucker, Shoshana (2016) Domestic abuse services: an experience-based co-design study. In: University of Birmingham Graduate School Research Poster Conference 2016, 14th June 2016, University of Birmingham. (Unpublished)

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Background: The Home Office recently conducted a survey in which they explored whether domestic abuse (DA) victims were satisfied with the services they received. The survey demonstrated that DA victims are dissatisfied. A consortium of the Police and their domestic violence support organisations decided to conduct this study to explore satisfaction with their services in greater detail and to use these findings to improve services.
Objective: To investigate how services can be improved for people who experienced DA.
Method: The study will be conducted in three phases: (1) the study will evaluate experiences of current services. We will include participants from three stakeholder groups: DA survivors, DA support staff, and criminal justice staff. Semi-structured interviews will be conducted with representatives from each group. (2) The co-design process involves firstly discussing the Phase 1 findings with each of the three stakeholder groups, in order to identify priorities for change. The group representatives then come together for a collaborative co-design event, in order to plan improvements. (3) We will study the process and outcome of the Experience-Based Co-Design (EBCD) intervention. Implications: The study will increase our understanding of the psychosocial needs of DA survivors in the UK through using the EBCD process. This is important because the design of services is primarily based on expert views; service-users are rarely involved. Furthermore, EBCD has not been used in policing before and therefore this study will comprise internationally ground-breaking work.

Type of Work:Conference or Workshop Item (Poster)
School/Faculty:Colleges (2008 onwards) > College of Life & Environmental Sciences
Department:School of Psychology
Additional Information:

Overall Winner.
Research Supervisor: Dr Michael Larkin & Professor John Rose

Date:14 June 2016
Series/Collection Name:Prizewinners from the Graduate School Research Poster Conference 2016
Subjects:B Philosophy. Psychology. Religion > BF Psychology
H Social Sciences > HV Social pathology. Social and public welfare
Related URLs:
Copyright Status:This poster is copyright of the author and/or third parties. The intellectual property rights in respect of this work are as defined by The Copyright Designs and Patents Act 1988 or as modified by any successor legislation. Any use made of information contained in this poster must be in accordance with that legislation and must be properly acknowledged.
Copyright Holders:The Author
ID Code:2967

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