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You Said/We Did

Smith, Naomi and Brown, Emma (2018) You Said/We Did. In: The Mercian Collaboration Conference 2018, 11th September 2018, University of Birmingham. (Submitted)

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At the University of Birmingham considering ‘user experience’ and ‘delivering services’ are now vital components of strong library management. Students began to raise concerns about the lack of study space availability as a result of a 33% increase in library use since the completion of the new Main Library in 2016. We responded to this feedback through our ‘You Said/We Did’ campaign by implementing ‘Red Amber, Green (RAG) Study Space Monitoring’ and ‘Seat Hogging’ initiatives. Our presentation will also explore the topic of the library user as a customer within the context of Higher Education, debate the changing nature of student expectations and demonstrate how we extensively collaborated with multiple university departments to implement the changes for the students

Type of Work:Conference or Workshop Item (Other)
School/Faculty:Corporate Services
Department:Library Services
Date:11 September 2018
Keywords:Library Customer Support Library User experience Library Services Student Expectations Academic Libraries
Subjects:Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Copyright Holders:© The Author(s)
ID Code:3261

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